Starting Wednesday, July 1 (Canada Day), the Polar Bear Habitat will once again be open to the public.
Habitat staff is thrilled to welcome you back. Here’s what you need to know:
We will all have to work together to keep each other safe and healthy. Below, you can find the Habitat’s plan for stage one of reopening, the measures that are being implemented to promote safety, and what is expected of you as a guest.
Thank you in advance for your cooperation and understanding!
RESERVE YOUR VISIT
Head over to the online store to book a time slot for you and your social circle.
All guests, including current members, are required to make a reservation in advance to visit the Habitat. A confirmation email will be sent indicating the reservation date/time, which you should be ready to display upon entry.
A non-refundable $10 fee is charged to reserve entry for any people 5 and older. This fee will be applied to the cost of your admission when you arrive.
more on RESERVATIONS
Reservations will be limited and spaced 15-minutes apart to allow visitors to maintain social distance. The first group will be scheduled at 9am and the last at 3:45pm, seven days a week. Once inside, guests can stay until the Habitat’s will closing time at 5pm.
Please arrive within the 15-minute window on your reservation confirmation. If you’re early, please wait outside or in your vehicle until your scheduled entry time. If you arrive after the 15-minute window, you may be rescheduled into an open time slot, however, if there is no availability, your visit may be rescheduled.
For help with booking, please contact customer care.
Any membership that was valid at the time of the Habitat’s temporary closure (March 14) will be extended by four months.
So, if your membership was set to expire March 20, it will be extended until July 20. If your membership was set to expire July 20, it will be extended until November 20.
NOTE: Even if you are a current member, you must reserve your time slot in advance to ensure social distancing measures are upheld. You will be denied entry to the Habitat without a booking confirmation.
until further notice
Some amenities and attractions will remain closed
It is expected that these policies will change as recommendations from public health officials are updated, both regionally and across Ontario.
Please check back or call us before your visit for all relevant information.